Shipping policy

Shipping destinations

We deliver to the countries that are available as shipping destinations at checkout. If a country or region is not available at checkout, we are currently unable to accept an order for delivery there.

Production and shipping

Our items are made for you by our production partner Printful after we receive a paid order and are then dispatched using standard shipping. The production and dispatch location may vary depending on the destination country, product availability and capacity.

For deliveries within Germany, the estimated delivery time is usually 7–15 business days after payment is received, unless a different estimate is shown on the product page or at checkout. For other destination countries, the estimates shown at checkout or in the order confirmation apply. Business days are Monday to Friday, excluding public holidays at the dispatch and destination locations.

Delivery times are estimates. Quality checks, high order volumes, customs clearance, extreme weather or carrier disruptions may cause delays. We will inform you of material delays known to us.

Shipping charges

The shipping charges that apply to the delivery address are shown at checkout before the order is placed and are added to the product price. We use standard shipping at launch; express shipping is not guaranteed.

Customs and import charges

Deliveries to countries outside the European Union may be subject to import VAT, customs duties or handling fees. Unless these amounts are collected at checkout and expressly shown as included, they may be charged to the recipient by the relevant authorities or carrier. We have no control over the amount or collection of these charges.

Tracking and delivery problems

Once tracking information is available, we send it to the email address provided with the order. Please check the delivery address before placing the order. If you notice an error afterwards, contact us without delay. A change may no longer be possible once production or shipping has started.

If a shipment is damaged, has a production defect or has not arrived after the stated delivery estimate, please contact us with the order number and, where useful, photos. Your statutory rights remain unaffected.

Returns

Standard returns must be sent to the merchant address stated in our cancellation policy, not to Printful. Information about cancellation, return shipping costs and defective goods is provided in our cancellation policy.

Contact

Our current contact details are available in this store's contact information and legal notice.